FAQ
1. Shipping Questions
What are your shipping options?
We offer the following shipping options within Australia:
- Standard Shipping
- Express Shipping
- Local Delivery (within a 15 km radius of Pakenham, 3810)
- Free shipping on orders over $150!
How long does shipping take?
- Regular Shipping: 5-7 business days
- Express Shipping: 3-5 business days
- Local Delivery: 1-2 business days
2. Local Delivery
Do you offer local delivery?
Yes! We offer local delivery within a 15 km radius of Pakenham, 3810.
3. Returns & Exchanges
What is your return policy?
Unfortunately, we do not accept returns or exchanges. Please make sure to check your order before purchasing.
4. Product Care
How do I care for my shirt?
To keep your Superstar apparel looking fresh:
- Cold wash only
- Do not bleach or use fabric softeners
- Do not tumble dry
- Do not iron the print
- Do not dry clean
5. Sizing
How do I know what size to order?
Refer to this sizing charts on product pages.
6. Contact Information
How can I reach you?
You can contact us via email at superstar@superstarclothing.com.au or through our 'Contact Us' page.
7. Social Media
Where can I follow you?
Stay updated on all things Superstar by following us @superstar.clothing_aus on Instagram, TikTok, and Facebook.
Please Note: Our Product are Part of Pre-Sale's
At Superstar, we run our drops as pre-sales, which means we don’t hold large amounts of stock on hand. Instead, your order is custom made after you purchase, allowing us to minimize waste, keep our drops exclusive, and focus on quality over quantity.
What this means for you:
- Processing times may be slightly longer, as we order your product after your purchase and hand-press the design in-house.
- You’re guaranteed a fresh, limited-release item—made with care, not pulled from a warehouse shelf.
- More sustainable, with no mass overproduction or waste.
Thank you for supporting a small, growing brand that puts detail and purpose into every piece.