Shipping policy

At Superstar, we aim to get your order to you as quickly and securely as possible. Please read our shipping policy below to learn about our shipping options and timelines.

1. Processing Time

  • All orders are processed within 2-3 business days from the time of purchase, excluding weekends and public holidays.
  • You will receive a notification when your order has been shipped.

2. Shipping Methods & Delivery Times

We offer the following shipping methods:

  • Standard Shipping:
    Estimated delivery time is 5-7 business days within Australia.
    Free on orders over $150.

  • Express Shipping:
    Estimated delivery time is 3-5 business days.
    Charges apply based on order size and location.

  • Local Delivery:
    Available within a 15 km radius of Pakenham, 3810.
    Estimated delivery time is 1-2 business days.
    Charges apply based on the delivery address.

3. International Shipping

  • We currently do not offer international shipping, but we may expand this option in the future. Please stay tuned for updates.

4. Shipping Rates

  • Shipping rates are calculated at checkout based on the delivery method and destination.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress.

6. Delivery Issues

  • If there are any issues with your delivery (e.g., delay, damage, or missing package), please contact our customer service team immediately at [Your Contact Email].

7. Local Delivery

  • We offer local delivery within a 15 km radius of our warehouse in Pakenham, 3810. This service is for customers within this area.
  • Local deliveries are usually made within 1-2 business days.